FAQ English
- How can I obtain the worksheets to write down my results?
- How can I obtain updated worksheets?
- How can I get username and password?
- I forgot my username/password. How can I retrieve it?
- How can I update my shipping, billing or contact information?
- How can I change the option to no longer receive performance reports to my email?
- How can I change my password?
- How can I obtain the storage and handling instructions for my samples?
- When will I receive the next shipment with my samples?
- Where can I obtain the Clinical History information that corresponds to my samples?
- What should I do if I have not received the samples by the date given?
- My samples arrived warm or without a gel pack. Can I still test them?
- My samples were left at room temperature. Can I still test them?
- My samples were missing or damaged. What should I do?
- I need help to submit my results. What steps should I follow?
- I am using a new instrument or reagent. What updates should I do?
- I realized I tested with another instrument and/or reagent after submitting results. What should I do?
- How do I know my results were submitted?
- I was unable to obtain a result. What should I report for my result?
- My instrument is not compatible with the program, what should I do?
- Is my browser compatible and how do I check compatibility?
- I missed the result deadline. What should I do?
- How do I delete an instrument?
- How do I remove an analyte that I no longer test for?
- How can I access the performance report?
- I cannot see the analyte I am testing for in the screen. How can I add it back?
- I get a message that says: “Analytes Requiring Action”. What should I do next?
- I am on the Registration tab and want to submit results but don’t know how to continue. What should I do next?
- How can I change the reporting unit?
- The grade on the report shows a "NE". What does this mean?